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VIVA Services - Operations

Building the right systems and staffing is more than developing organizational charts or finding the right software. VIVA can help build processes that reflect your organizational information needs to optimize or augment systems and create structures that help your staff find success.

Featured Project

Planning and Systems for Rapid Growth: Center City Housing Corporation

In 2013, Center City Housing Corporation (CCHC) of Duluth, Minnesota was experiencing unprecedented success: public accolades for its unique work in housing chronic alcoholics, a growing development pipeline, and invitations to share its story and expand its supportive housing model across the state and beyond. It also faced the common challenges of success and growth: overwhelmed staff, inadequate internal infrastructure, and increasing demands from routine functions rather than mission-oriented work.

When CCHC called for VIVA’s assistance, our working relationship already stretched back ten years. In the early days, when CCHC’s portfolio was 150 units, VIVA guided strategic planning, setting a course for CCHC to limit its self-management to its mission-centric supportive housing and outsource the balance of its properties to a third-party manager. This proved key in demonstrating CCHC’s capacity to take on more supportive housing opportunities.

Today, VIVA, a trusted and valued advisor, is working closely with CCHC to position the organization to handle rapid growth by planning and developing concrete and practical systems to improve its human resources, information technology, training and partner relationships. CCHC is well on its way to having the infrastructure and capacity to double its 400-unit portfolio of affordable and supportive housing by 2016.